At Incept, one of the biggest ways we differentiate ourselves is through a dedication to culture. We strive to create a culture where people are given the opportunity to succeed in a friendly, welcoming environment. Our goal during interviews is to showcase our team-based structure that ensures they have one person to take all of their questions, concerns, and feedback to while also knowing exactly who they can get support from. We take a positive coach approach to everything we do; if you are struggling, we would rather help fix the problem and get you back on track than get rid of you and find someone else.
We also focus on our growth and the opportunities for advancement. A lot of individuals are looking for jobs/careers that can last long-term, and we have a variety of ways individuals can plant their roots and advance throughout the company. We often point out that most of our management team started on the phones and have seen countless opportunities to take on more responsibility.
Finally, we choose to stress our dedication to values. We conduct business in a way that is assumptive without pressuring. We will not ask them to sell until the customer hangs up, but instead will coach them on ways to be more effective without pushing. We teach the Conversational Marketing Experts (CMEs) ways to sell without becoming uncomfortable with what their goal is.
This focus on culture has resulted in Incept being recognized as a Top Workplace in Northeast Ohio three of the last four years, including the highest rated workplace of any size in Canton and one of only five companies recognized as a Psychologically Healthy Workplace by the Ohio Psychological Association.
Incept’s President and CEO, Sam Falletta, was also recognized by Top Workplaces as the top CEO of a midsize workplace in Northeast Ohio for 2014. The ranking is based on employee nominations and surveys by WorkplaceDynamics. This further differentiates Incept as an excellent choice for individuals because of the exceptional and motivational leadership from our CEO.